REGISTRATION AND PAYMENT: Registration of Guest is not confirmed until prepayment in full is received through TW’s online PayPal payment system.

AGE: Guests under 15 must be accompanied by a parent or other legally responsible person. Guests between ages 15-19 may participate alone if valid written permission is provided.

OBLIGATION OF TW: TW reserves the right to make changes in a tour itinerary due to unforeseen external circumstances, with best efforts to deliver an equivalent experience to that offered. In case of failure to deliver tour as promised, TW’s liability is strictly limited to the cost of the tour paid by the Guest. In no case is TW responsible for any consequential damages.

CANCELLATION POLICY: For regularly scheduled tours, refund in full is given for cancellation up to the cancellation deadline specified in each tour description on TW website. For custom-designed tours, refund amount is 90% and the cancellation deadline is 120 hours before starting time of the tour. No refunds are given under any circumstances for no-shows or cancellations after the specified cancellation deadline for any tour.

NEEDED INFO/PRIVACY: Guests must provide some limited personal information required to help assure their safety and security during a tour and for orderly conduct of the tour. TW will strictly limit use of such personal information to a need-to-know basis for TW staff and its contractors and will dispose of such information in a reasonable time frame upon completion of a tour unless legally required otherwise.

TOUR STARTING POINT: Guests are responsible for arriving at the tour starting point of regularly scheduled tours before the start time of the tour. No refunds are given to Guests who miss all or part of a tour due to failure to arrive at start point on time.

SAFETY: Guests must follow instructions of guides and other TW staff and also of local authorities such as train conductors or police, and Guests must exercise common sense in their actions. Concerning harm to Guests such as theft or injury, TW is only responsible when TW is clearly negligent in its operations. TW not responsible in any other circumstances.

MEDICAL: If a Guest needs medical attention for an illness during a tour, TW guide or staff will make best effort to obtain assistance from appropriate medical or public safety authorities. TW does not provide health insurance coverage of guests for illnesses during tours. All medical expense for illness are responsibility of the Guest at Guest’s own risk, and Guests are advised to hold or obtain appropriate health insurance coverage for their trip.

BEHAVIOR: Guests promise to behave with respect towards other Guests, hosts at tour venues, public authorities, other persons present in public places, and TW guides and staff. Behavior that creates disturbance to others or a safety to risk to others or to the Guest, or risk of such behavior as judged by TW, may result in expulsion of Guest before or during a tour, or other action judged appropriate by TW, with no refund to Guest and no responsibility by TW for such behavior of Guest and its consequences during or after the tour. The above includes respect for privacy and intellectual property of others with regards to photos or other recording media.

NO POSSESSION OR CONSUMPTION OF ILLEGAL DRUGS OR OTHER ILLEGAL ACTS ARE PERMITTED DURING A TOUR. Any such act will result in immediate expulsion from the tour regardless of location or other circumstances and TW can assume no responsibility for such behavior or any consequences. TW may also take other actions it judges appropriate in such circumstances.

AMENDMENT: These Terms and Conditions may be changed at any time without prior notice, with reasonable efforts taken by TW to communicate such changes to Guests in timely manner.

CONSENT: Registration for a tour is considered to indicate consent of the Guest and all members of Guest’s party to these Terms and Conditions of Use. In any dispute not resolvable through good faith direct discussion between parties, the laws of Japan will be the applicable law.